Fundamentals of Safe Telephone Communication

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Fundamentals of Safe Telephone Communication

The phone has become a familiar and everyday means of communication, blurring the distance between people. At the same time, anyone can call anyone. However, communication is not always lined up in a positive way and is completely safe. Telephony opportunities open up new horizons for scammers, who can now rob and deceive people at distances of hundreds or even thousands of kilometers.

In order not to become the next victim of cunning businessmen, you need to follow certain rules. When the bell rang and the person picks up the phone, he says “Yes”, or “Hello.” In terms of security, experts do not see the difference between them. These words are markers that you are ready to start a conversation and listen to the caller.

The opinion that saying “Yes”, people can confirm their consent to a paid service, or a loan, have no basis. The fact is that voice identification is much more complicated and just one “Yes” said by phone is clearly not enough to start this process. Moreover, the technology described above does not yet work in Russian banks and the timing of its implementation has not even been determined.

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However, do not be frank with strangers and answer their questions, whoever they introduce themselves to. Such conversations should be avoided. If you start to notice that the caller is becoming interested in personal data, or offering dubious financial services, it is best to hang up. If you are really interested in the proposal, you need to call the bank yourself, where you are guaranteed to be advised by its employee.